Terms of service

Welcome to Tianqingfang Ru Kiln. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General

Tianqingfang Ru Kiln specializes in authentic handcrafted Ru porcelain from Ruzhou, China. All products are intended for personal use unless otherwise stated.

We reserve the right to update or modify these Terms of Service at any time without prior notice.

2. Products & Handmade Craftsmanship

All ceramic products are handmade using traditional Ru kiln techniques. Slight variations in glaze color, crackle patterns, texture, shape, and finishing are natural characteristics of handcrafted pottery and are not considered defects.

We strive to display product colors and details as accurately as possible, but actual appearance may vary depending on screen settings and lighting.

3. Pricing & Payment

All prices are listed in USD unless otherwise specified. We reserve the right to change prices at any time without notice.

Payments must be completed before orders are processed and shipped.

4. Shipping

Orders are processed within 3–5 business days. Delivery times may vary depending on destination, customs clearance, and carrier conditions.

Customers are responsible for any customs duties, import taxes, or additional local fees required by their country.

For more details, please refer to our Shipping Policy.

5. Returns & Refunds

We offer a 7-day return policy after delivery for eligible items.

Damaged or incorrect items may qualify for replacement or refund. Handmade glaze variations and traditional craftsmanship details are not considered product defects.

For more details, please refer to our Return Policy.

6. Intellectual Property

All content on this website, including images, text, logos, designs, and product descriptions, belongs to Tianqingfang Ru Kiln and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

Tianqingfang Ru Kiln shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: yqilin772@gmail.com